Refund Policy

Status: this policy is in final review by counsel. Bio Glow Wellness LLC is organised in Arizona, with its registered address at 1119 W Hillview St, Mesa, AZ 85201. The effective date is set when that review completes.

These materials are research chemicals. Once a vial leaves our control we have no way to verify how it was stored or handled, which shapes everything below.

1. Orders are final sale

We do not accept returns and we do not offer refunds for change of mind, for a compound that did not suit your study, or for material you no longer need. This is standard for research chemicals and it exists because returned material cannot be verified and cannot re-enter stock.

The sections below cover the situations where we do make it right.

2. Damaged in transit

If a vial arrives broken or a shipment arrives visibly damaged, tell us within 7 days of delivery and send photographs of the packaging and its contents as received. We ship a replacement of the same product at no cost. If the product is out of stock we refund it.

3. Wrong item shipped

If you receive a compound or a vial size other than what you ordered, tell us within 7 days and we correct it at our cost, including return shipping if we ask for the item back.

4. Cancelling an order

An order can be cancelled for a full refund at any point before it ships. Once a tracking number exists the order is on its way and cancellation is no longer possible.

5. Lost in transit

If tracking shows no movement for 10 business days we open a claim with the carrier. While that claim runs we will either replace the shipment or refund it, at your choice, rather than leaving you waiting on the carrier.

Packages that tracking records as delivered are treated as delivered. If a delivered package cannot be found, that is a claim between you and the carrier, and we will give you the documentation you need to make it.

6. Address errors

The address you enter is the address we ship to. A package sent to an incorrect or incomplete address is not our responsibility. If it comes back to us we will reship it once you pay the second shipping charge.

7. Payment disputes

If something has gone wrong, contact us before filing a dispute with your payment provider. We would rather fix it directly, and a dispute filed first is slower for you than an email is. Accounts with an unresolved dispute are suspended until it is closed.

8. How to reach us

Email support@bioglowwellness.com with your order number, the compound and vial size, and photographs where the section above asks for them. We reply within one business day.